Now HIring Customer Service I

Please contact Isela 626-447-3558

Temp to Regular Hire
$19 to $21 an hour

Customer Service Representative I performs in a Call Center environment providing professional and timely support to consistently satisfy customers. The Customer Service Representative demonstrates a key role in advancing efforts to provide an unparalleled customer experience to Dealers, Independent Sales Reps and End Users.
The position reports to a Customer Service Supervisor and located in our Irwindale facility.
Essential responsibilities include:
• With training acquired in the 8-week onboarding, follows basic procedures and scripts
• Provides professional and empathetic support aligned with brand
• Processes phone order timely and accurately, updates customer records, and responds to phone calls from customers in a thorough and professional manner
• Processes product returns and enters return authorizations, providing the customer the needed documents for return processing
• Accurately operates CRM technology (Dynamics), advanced VOIP phone systems (ShoreTel) and Oracle ERP to support customer and team needs
• Identifies and recommends customer service and process enhancements that elevate our service to our customers.
• Works effectively in a team environment to provide superior customer service
• Participates in Update training related to products
• Communicates through email notifications to Sales and Production Departments
• Actively participates in one: one monthly coaching meetings with Supervisor
• Provides feedback to Supervisor on quality related trends from customer calls for continuous improvement
• Embraces “finding a way to Yes” in satisfying the customer

Minimum Qualifications and Requirements:
• High school degree or equivalent required
• 1+ years of previous experience in a call center customer service role or similar environment.
• Solid written and verbal communication skills
• Must have availability to work assigned schedule
• High level of accountability, accuracy, and professionalism
• Excellent follow-through, attention to details, problem-solving, communication, customer service and organizational skills
• Self-starter, conscientiousness, a strong work ethic, and a strong commitment to quality
• Previous experience with cabinet and/or door hardware is a plus
Work environment: Office (or cubicle) setting
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Physical demands:
• Ability to work in a sedentary manner
• Hand dexterity to write, type, use telephone
• Ability to bend, lift, stoop, stand, walk, and/or sit