Please send resumes to eacosta@olystaffing.com or mgomez@olystaffing.com

Full-Time Customer Service Call Center position in Brea    $13 an hour
** MUST be BILINGUAL in SPANISH, NO exceptions, thank you! **

Hours during TRAINING are 8am -5pm. Schedule afterwards will include one WEEKEND day and an 8 hour shift between 5:00 a.m. and 10:00 p.m.

The Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound phone calls, email, chat, letter, fax, mail and sample fulfillment, data entry, surveys, validation of orders, and social media. Additional duties may include updating reports, assist in the final testing of new surveys and processes, and some data analysis.

Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques.

Troubleshoots and problem solves customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathic approach at all times.

Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position.

QUALIFICATIONS

Displays a high level of confidence, enthusiasm and a positive attitude with the desire to succeed and exceed customer expectations. Has a passion to serve others. Excellent interpersonal, verbal and written communication skills. Ability to establish rapport, builds relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating negative information. Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion.

Ability to maintain a high level of confidentiality by handling sensitive and private client and customer information in accordance to Client’s policies and regulatory requirements. Embraces change and is flexible to the needs of the business and team.

EDUCATION and/or EXPERIENCE

High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.

Previous work experience in customer service, sales, training, or member retention required. Industry experience or any other service related industry experience is a plus.

Ability to quickly learn complex program and product knowledge, work on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone via a headset at the same time. Beginner to Intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook is desired. Keying data entry efficiently and accurately with proficiency in typing/keyboard is required. Polished phone demeanor, tone and etiquette is required.

TECHNOLOGY SKILL BASE

This position requires a working knowledge of computer technology that includes, but is not limited to: Beginner to Intermediate Word, Excel, PowerPoint, and Outlook.